About VoIP

Frequently Asked Questions (FAQ)

Voice over Internet Protocol

What is VoIP?

    • Voice over Internet Protocol
    • Uses your existing high-speed Internet connection to provide telephone services
    • Connects to the world-wide “Plain Old Telephone System” (POTS) in North America
    • Uses Digital Telephony industry standards like
    • Session Initiated Protocol (SIP)
    • Secure Realtime Transfer Protocol (SRTP)

Is VoIP Secure? Yes!

    • VoIP uses SRTP to encrypt the conversation between your VoIP device and the Hosted Public Branch Exchange (HPBX)

Is VoIP Reliable? Yes!

    • VoIP is as reliable as your Internet connection
    • When is the last time your Internet connection was down for a prolonged period of time?
    • During a prolonged Internet outage, you can optionally re-route calls to any other telephone services if necessary

What About Call Quality?

    • You won’t even notice you’re using VoIP!
    • Well...maybe you will
    • Because VoIP is Digital, in most cases call quality exceeds traditional analog “landline” services

Can I Use My Existing Telephone Number? Yes!

    • Local Number Portability (LNP) is a Federal Law
    • Allows consumers & businesses to move their telephone numbers to new service providers
    • A small one-time fee may apply to “port” a telephone number

Can I Use My Existing Telephone Device? Yes, If you want.

    • A small, inexpensive Analog Terminal Adapter (ATA) device is required (typically used for facsimile (FAX) machines)
    • To get the best features & benefits of Digital VoIP, you will want to get a new VoIP Telephone Device (desk/wall, cordless DECT or WiFI, or SoftPhone for computer or mobile device)

How Much of My Internet Bandwidth Does VoIP Use?

    • A very small fraction of your Internet connection is used per voice conversation - approximately 100Kbps up / 100Kbps down.
    • If you have 40Mbps Internet service, this equates to less than 0.25%!