Dial 394
$25/mo
As low as $15/mo for 10 Units & UpDigital Phone Service for Vacation Rental Properties
Using Dial 394, vacation rental property managers can increase revenue, decrease costs, and improve guest satisfaction. The guest telephone provides guests an interactive information portal and unlimited local & long distance calling. Property manager's create and manage Automated Attendant Menus that provide guests with answers to frequently asked questions, and connect guests directly with the property manager's chosen local affiliated merchants.
Engaging Guest Experience
On a telephone keypad, 394 spells FYI - "For Your Information". Guests can dial 394 or press a pre-configured speed dial button clearly labeled “Dial 394 (FYI) Info” to gain access to the automated attendant menus that have been setup by the property manager. Guests listen to information and make selections by pressing buttons on the telephone keypad.
There are a several easy and clever ways to engage guest usage, but the most effective are: having appropriate signage near the phone, or telling the guest to Dial 394 for the WiFi password when they arrive. Welcome guests with a personalized message, have them listen to all the house rules...and then give them the WiFi password!
A more personal touch is to make a call directly to the guest room telephone to personally welcome the guest on their arrival. Tell them to Dial 394 for all the property and local information they need, including discounts and deals from your affiliated merchant partners.
A simple placard or tent card next to the guest phone drives engagement. Concise instructions are key.
"Press the Button or Dial 394 (FYI) to hear information about your stay, including amenities & WiFi password, dining, attractions, discount offers from local merchants and more! You can use this phone to make & receive unlimited local & long distance calls for FREE!"
When guests engage with Dial 394, it saves the property manager time. Guests will also enjoy the convenience of having a local telephone number to use during their stay, with free unlimited minutes for local and long distance calling included.
Property Owners Are In Control
From any computer and any location, Property Owners have access to a Do-It-Yourself (DIY) web-based management portal for Dial 394. A limited set of simple and easy-to-use tools allow the owner to create and manage recorded media and define button actions for the Automated Attendant Menus.
The example screen shows a Dining Sub-Menu that directs callers to press buttons to be connected directly to the property owner's select affiliated merchant partners.
A Call History Report can be run at any time, for any date range providing real call accounting for merchant reconciliation.
Optional Property Manager's Phone Service
While Dial 394 provides an outstanding guest room telephone experience for any vacation rental property, when property manager’s subscribe to business phone service too, it really ties the vacation rental property management experience together. Not only do property managers get the same unlimited calling minutes as guests enjoy, they also get voicemail, voicemail-to-email, and unlimited video conferencing. Plus, the manager’s phone is another extension on the system. Thus, a guest can press a speed-dial button or enter a simple 3-digit extension (like 300) to reach the front desk or property manager. Likewise, the property manager can call the rental unit by its 3-digit extension (like 301).
The best part about our business phone service for the vacation rental property manager is that you can choose to have either a desk phone, or a mobile softphone App - or both! The smartphone App runs on your existing Apple or Android smartphone or tablet, and works over WiFi or Cellular data - a complete mobile solution. Your vacation rental business phone is completely separate from your personal cell phone service. You will no longer have to give guests your personal cell phone number to conduct your vacation rental business. Optionally, the Softphone App supports SMS text messaging, too!
Free SoftPhone App for Property Managers
Multi-tenant Services
If you have multiple rental units, each unit gets the same great all-inclusive features. Each unit gets a 3-digit extension number that provides unit-to-unit extension calling. This is great for groups or families staying in multiple units. And, each rental unit phone can be programmed to call the front desk or manager by pressing either a speed dial button, or calling a 3-digit extension, or pressing “0” on the telephone keypad.
All-Inclusive Features
Calling Features
- Unlimited Minutes - guests enjoy free local & long distance calling minutes inbound & outbound.
- Direct Inward Dial (DID) Phone Number - a local phone number assigned to the guest telephone provides the guest with a local “presence” (phone number) to use during their stay. Local numbers are instantly recognized by local merchants.
- Outbound Caller-ID - a name associated with the phone number provides instant recognition by local merchants so they can answer and respond accordingly. This is typically the property’s name and/or unit number.
- Inbound Caller-ID - guests can see who is calling them - perhaps a local affiliated merchant is calling them back with a reservation confirmation or other information.
- Dial 394 (FYI) Dedicated Button - guests can either dial 3-9-4 on the telephone keypad or press the clearly labeled speed-dial button to reach your customized Welcome Message & Automated Attendant Menus.
- Custom Speed-Dial Button(s) - depending on the phone, one or more buttons can be programmed to speed dial any telephone number you choose. These are typically the property manager’s local affiliated merchant partners. A dedicated button for Pizza Delivery? Great idea!
Automated Attendant Menus
- Interactive Voice Response (IVR) - property managers create and manage a recorded menu system to provide guests with answers to frequently asked questions about property rules and amenities along with information on area dining and attractions. Guests navigate the menus and make selections by pressing a number 0-9, *, or # on the telephone keypad.
- Web-based Administration Portal - provides owners a simple and secure tool to create and manage the menus from any remote location using any web browser.
- Media Management - used to create and store recordings for each menu, you can upload high-quality recordings in .mp3 or .WAV format, or use a pin-code# and record from any remote location using any phone.
- Welcome Messaging - create custom welcome messages for your guests.
- Nested Menu/Sub-menu Structure - while you will want to keep it small and easy to manage and use, you can build a virtually unlimited hierarchy of menus that guide the guest to sub-menus and recorded information, with prompts for the guest to make a selection. Want to have guests listen to your house rules before giving them the WiFi password? Great idea!
- Automated Call Transfers - when a guest makes a specific selection, the system can automatically transfer the call and connect the guest directly and immediately to any one of a number of the property manager’s chosen affiliated merchant partners or any other calling destination. For some properties, one option may be included to reach the front desk or property owner directly.
Plug-and-Play Deployment
The guest telephone comes pre-configured; all you have to do is plug it into your property’s Ethernet switch. If your switch supports Power-Over-Ethernet (POE+), you won’t have to worry about using the phone’s included AC power adapter. The phone includes a Gigabit Ethernet Pass-Thru port that allows you to connect another peripheral to your property network, for example: an IPTV Set Top Box or Game Console - or use it to provide a wired Ethernet port for guests to use with their laptop for Internet access. It also supports VLAN security with QOS prioritization for proper handling of VoIP traffic (if you're into that level of IT jargon).
The $34 Grandstream GXP1625 is the perfect entry-level guest phone to use with Dial 394, while the $47 Grandstream GXP1628 is a nice mid-level guest phone with 8 programmable speed-dial buttons. Other models are available and compatible with Dial 394, including portable WiFi phones like the Grandstream WP820.
GXP1625
GXP1628
WP820
Pricing
Dial 394 pricing is small-business friendly and is perfect for sole proprietor “mom-and-pop” vacation rental businesses - with generous discounts to accommodate any size property management group with tens or hundreds of rental units.
Vacation Rental Property Phone Service
For the 1st Rental Unit:
- $25/mo
- Only $15/mo when purchased with Property Manager’s Phone Service
- $5 Activation Fee
For Rental Units 2-9:
- $20/mo per rental unit
- $5 Activation Fee per rental unit
For Rental Units 10 and up:
- $15/mo per rental unit
- $3 Activation Fee per rental unit
$25 porting fee per existing telephone number (only if you want/need to keep an existing phone number(s)
Property Manager’s Phone Service
Service for a desk phone -or- Smartphone App:
- $25/mo
- $5 Activation Fee
Additional phone device, enables desk phone -and- Smartphone App:
- $5/mo
- Optional: $7/mo SMS, unlimited inbound / 500 outbound ($0.02/outbound message >500)
$25 porting fee per existing telephone number (only if you want/need to keep an existing phone number(s)
Programming & Recording Automated Attendant Menus
While Dial 394 is designed as a Do-It-Yourself (DIY) service, we recognize that you may not have the time or inclination to learn how to setup and manage your Automated Attendant Menus for your new vacation rental phone service. We can do it for you, at an affordable price.
Initial Setup, Main Menu, 4 Sub-Menus, Voice Recordings
- $75
Add or modify one menu, with voice recording:
- $45